Cancellation Policy 

At our clinic, we are committed to delivering exceptional care at accessible prices for our community. To continue offering this level of service, we rely on a shared commitment between our team and our patients. 

Why Your Attendance Matters 

When appointments are missed or cancelled without notice, it impacts our ability to offer affordable care and limits access for other patients in need. Every time slot is valuable, and timely communication allows us to offer that time to someone else. 

Making It Work – Together 

We ask that all patients make every effort to contact us if they are unable to attend their appointment. You can reach us via: 

• SMS 

• Email 

• Voicemail 

This helps us maintain a sustainable fee structure and ensures we can continue to serve the community with high-quality care. 

Compassionate Grounds 

We understand that life happens. In cases of serious or unexpected circumstances, we will not apply cancellation fees. Compassion and understanding are part of our values. 

Cancellation Fees 

In all other cases, a cancellation fee may apply. These fees must be paid prior to any further consultations. Please see our fee structure for cancellation fee prices.